Warranty & Returns You have 30 days from the date of purchase to return eligible items.

The Belle Gray Promise!


We stand behind our items and want you to be satisfied with them! We always do our best to take care of our customers – dealing with all situations responsibly and fairly. If you received a defected or damaged item please email us (online@bellegray.co.za) and we will rectify this right away! Please note that we do not do returns for sales items. All sales items are final purchases.
If you are not happy with your purchase or wish to exchange it for another size or style then you can complete the return form below. We will then arrange for our courier to collect your purchase and return it to us.

On the return form, you can select to get a store credit (which never expires) or a payfast refund.

*Please allow 5 business days for us to process your return.*

*Please ensure that the item(s) are unworn, unwashed, unused, in the original condition and the swing tags attached.

    Order Number:
    Name:

     

    Surname:
    Contact No:

     

    Your Email:
    Returning Style & Size:

     

    Collection Address:
    Suburb:

     

    City:
    Postal Code:

     

    Reason for Return:
    Comments:

     

    Select whether you would like a store credit or a PayFast refund

    A return fee of R99.00 - R160.00 (depending on your area) will be deducted from your refund as well as a 3.6% transaction fee if you request a PayFast Refund.

    Store CreditPayFast Refund